Disney Institute — Loyalty

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Disney Institute — Loyalty, originally uploaded by royblumenthal.

This pic is the sixth in a set of six visual facilitation pics covering the first day of an intensive seminar series on customer service.

How’s this for an impressive reality about the economic value of customer-loyalty?

Disney has worked out that the average visitor to Disneyland in Orlando, Florida will spend US$50 000 over their lifetime.

I don’t need to say a single word more, do I?

This painting was made live during the Disney Institute day of the Service Excellence Emporium 2007 seminar. I’m using ArtRage 2.5 on a Toshiba Tecra M4 tablet pc. No hearts or wallets were mutilated in the making of this painting.

Roy Blumenthal is a writer, director, artist, and visual facilitator. Hire him to make pictures of your meetings or workshops.