{"id":546,"date":"2008-04-02T05:45:00","date_gmt":"2008-04-02T11:45:00","guid":{"rendered":"http:\/\/royblumenthal.com\/wordpress\/?p=546"},"modified":"2008-04-02T05:45:00","modified_gmt":"2008-04-02T11:45:00","slug":"intellectual-capital-trusting-our-customers","status":"publish","type":"post","link":"https:\/\/royblumenthal.com\/wordpress\/intellectual-capital-trusting-our-customers\/","title":{"rendered":"Intellectual capital &#8212; trusting our customers"},"content":{"rendered":"<div xmlns='http:\/\/www.w3.org\/1999\/xhtml'>Katie Possum asks a question in her post, &#8216;<a href='http:\/\/londonabove.blogspot.com\/2008\/03\/how-to-approach-e-commerce.html'>How to Approach e-Commerce<\/a>&#8216;, about how to protect downloads from being copied once someone has bought them.<\/p>\n<p>This is my reply to her:<\/p>\n<blockquote><p><i>Hiya Katie&#8230;<\/p>\n<p>I strongly recommend you look at <a href='http:\/\/magnatune.com'>http:\/\/magnatune.com<\/a>.<\/p>\n<p>Their model works in tandem with <a href='http:\/\/www.creativecommons.org'>Creative Commons<\/a>, and is very powerfully based on trust.<\/p>\n<p>Here&#8217;s the deal in a nutshell&#8230;<\/p>\n<p><\/i><\/p>\n<ol>\n<li><i>Listen to ANY of the albums on their site for free, via streaming.<\/i><\/li>\n<li><i>If you wanna buy one, you choose the price &#8212; from US$4 to US$18. And you get the album in any quality format you like.<\/i><\/li>\n<li><i>Whatever album you&#8217;ve bought, you have the right (and almost obligation) to make three free copies to hand on to your buddies.<\/i><\/li>\n<\/ol>\n<p><i><br \/>Their approach is basically this&#8230; <\/p>\n<p><\/i><\/p>\n<ul>\n<li><i>Our customers are NOT criminals. <\/i><\/li>\n<li><i>They are NOT thieves or pirates or outlaws. <\/i><\/li>\n<li><i>If they copy a cd for their friends, it&#8217;s because they&#8217;re acolytes, advocates, lovers of the particular band.<\/i><\/li>\n<li><i>We trust our customers to do the right thing. And the right thing INCLUDES paying for the music where appropriate, telling their friends about Magnatune.com, evangelising a new way of doing business.<\/i><\/li>\n<\/ul>\n<p><i><br \/>As a result of this philosophy (and their approach to sales-split &#8212; 50% to themselves, and 50% to the artist, non-exclusive distribution contract), their content is viral. <\/p>\n<p>Add to this the fact that they allow podcasts to use their music for free, with attribution, and you&#8217;ve got one seriously potent business model.<\/p>\n<p>I&#8217;ve bought several albums from them. And I love them all.<\/p>\n<p>The key is that while SOME people might be idiots, and abuse your trust, they&#8217;re a miniscule minority. And you should NOT punish your honest 95% to 98% of customers just cos these dudes exist.<\/i><\/p><\/blockquote>\n<\/div>\n<div class=\"blogger-post-footer\">Roy Blumenthal is a writer, director, artist, and <a href=\"http:\/\/snipurl.com\/visualfacilitator\">visual facilitator<\/a>. Hire him to make pictures of your meetings or workshops.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Katie Possum asks a question in her post, &#8216;How to Approach e-Commerce&#8216;, about how to protect downloads from being copied once someone has bought them. This is my reply to her: Hiya Katie&#8230; I strongly recommend you look at http:\/\/magnatune.com. &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/royblumenthal.com\/wordpress\/intellectual-capital-trusting-our-customers\/\"> <span class=\"screen-reader-text\">Intellectual capital &#8212; trusting our customers<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-546","post","type-post","status-publish","format-standard","hentry","category-news"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p521FP-8O","_links":{"self":[{"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/posts\/546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/comments?post=546"}],"version-history":[{"count":0,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/posts\/546\/revisions"}],"wp:attachment":[{"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/media?parent=546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/categories?post=546"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/tags?post=546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}