{"id":466,"date":"2007-08-28T18:00:00","date_gmt":"2007-08-29T00:00:00","guid":{"rendered":"http:\/\/royblumenthal.com\/wordpress\/?p=466"},"modified":"2007-08-28T18:00:00","modified_gmt":"2007-08-29T00:00:00","slug":"disney-institute-service-excellence-the-first-step","status":"publish","type":"post","link":"https:\/\/royblumenthal.com\/wordpress\/disney-institute-service-excellence-the-first-step\/","title":{"rendered":"Disney Institute &#8212; Service Excellence &#8212; The First Step"},"content":{"rendered":"<style type=\"text\/css\">.flickr-photo { border: solid 2px #000000; }.flickr-yourcomment { }.flickr-frame { text-align: left; padding: 3px; }.flickr-caption { font-size: 0.8em; margin-top: 0px; }<\/style>\n<div class=\"flickr-frame\">\t<a href=\"http:\/\/www.flickr.com\/photos\/royblumenthal\/1247419093\/\" title=\"photo sharing\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/farm2.static.flickr.com\/1103\/1247419093_4b0ee93322.jpg?w=605\" class=\"flickr-photo\" alt=\"\" \/><\/a><br \/>\t<span class=\"flickr-caption\"><a href=\"http:\/\/www.flickr.com\/photos\/royblumenthal\/1247419093\/\">Disney Institute &#8212; Service Excellence &#8212; The First Step<\/a>, originally uploaded by <a href=\"http:\/\/www.flickr.com\/people\/royblumenthal\/\">royblumenthal<\/a>.<\/span><\/div>\n<p class=\"flickr-yourcomment\">\t<i>Please click on the pic for a much bigger, downloadable version of it on my Flickr gallery.<\/i><\/p>\n<p>This pic is the first in a set of six covering the first day of an intensive seminar series on customer service.<\/p>\n<p>Paul and Sharon are in South Africa from the <a href=\"http:\/\/www.google.co.za\/url?q=http:\/\/www.disneyinstitute.com\/leadership.cfm&amp;sa=X&amp;oi=smap&amp;resnum=1&amp;ct=result&amp;cd=1&amp;usg=AFQjCNGNiDEkcJq8JvXhoRkwY2897PSBxQ\">Disney Institute<\/a>, offering their insights into how Disney creates customer delight.<\/p>\n<p>This pic shows Brian Khumalo of <a href=\"http:\/\/www.servicesa.org\">Service Quality Solutions<\/a> kicking off the event. The slinky gal with the mini-skirt is one of several babes acting as ushers and assistants to the speakers.<\/p>\n<p>Because the first day was about Disney, Mickey Mouse was all over the place. Mostly in the form of helium-filled balloons.<\/p>\n<p>I was sent to this R10 000 workshop by one of my clients &#8212; <a href=\"http:\/\/www.bluemoon.co.za\/\">Blue Moon<\/a>. They&#8217;re a corporate communications company, and I&#8217;m doing some high-level work for them on one of their key clients. So that&#8217;s what brings me to these hallowed halls deep in the heart of the <a href=\"http:\/\/www.indabahotel.co.za\/\">Indaba Hotel<\/a> in Fourways.<\/p>\n<p>I&#8217;ve decided to bring my tablet pc to the event. And to do a <a href=\"http:\/\/www.visualpractitioner.org\/\">visual facilitation<\/a> of everything. I&#8217;m doing this for many reasons.<\/p>\n<p>First reason is that I&#8217;ve agreed to share my learnings with the Blue Moon staff. So what better way than through my own visual interpretation?<\/p>\n<p>I also want to get more practice in the field of visual facilitation. Louise, the person who introduced me to the concept, has asked me to quote her on how much I would charge to do this sort of thing for her clients. Doing it in an ad hoc way like this allows me to do a time and motion study.<\/p>\n<p>I also get to improve my <a href=\"http:\/\/www.flickr.com\/photos\/royblumenthal\/sets\/72157601289488309\/\">Visual Facilitation<\/a> portfolio.<\/p>\n<p>Networking is another reason. Instead of TELLING people I&#8217;m a visual facilitator, I&#8217;m demonstrating it in action. If they like what they see, they&#8217;ll be better equipped to imagine how I could help them in their companies.<\/p>\n<p>But most importantly, I&#8217;m honouring my own learning style. I retain information better when I draw.<\/p>\n<p>A final reason for doing this is that I&#8217;m sharing these pics with everyone who came to the seminar. There were a couple of hundred people. And I&#8217;ve told them that they&#8217;re free to download these pics and use them as they see fit. Because they were there, they&#8217;ll know what some of the more obscure captions mean. And it&#8217;ll jolt their memories and help their retention of the overwhelming amount of material we&#8217;ve received.<\/p>\n<p>Thanks for taking a look at them. I hope they make at least SOME sense to you. And the bits that don&#8217;t make sense&#8230; hmmm&#8230; I hope they intrigue you and challenge your thinking in some way.<\/p>\n<p><i>This painting was made live during the Disney Institute day of the Service Excellence Emporium 2007 seminar. I&#8217;m using <a href=\"http:\/\/www.ambientdesign.com\/artrage.html\">ArtRage 2.5<\/a> on a Toshiba Tecra M4 tablet pc. No mice were mutilated in the making of this painting.<\/i><\/p>\n<div class=\"blogger-post-footer\">Roy Blumenthal is a writer, director, artist, and <a href=\"http:\/\/snipurl.com\/visualfacilitator\">visual facilitator<\/a>. Hire him to make pictures of your meetings or workshops.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Disney Institute &#8212; Service Excellence &#8212; The First Step, originally uploaded by royblumenthal. Please click on the pic for a much bigger, downloadable version of it on my Flickr gallery. This pic is the first in a set of six &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"more-link\" href=\"https:\/\/royblumenthal.com\/wordpress\/disney-institute-service-excellence-the-first-step\/\"> <span class=\"screen-reader-text\">Disney Institute &#8212; Service Excellence &#8212; The First Step<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-466","post","type-post","status-publish","format-standard","hentry","category-news"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p521FP-7w","_links":{"self":[{"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/posts\/466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/comments?post=466"}],"version-history":[{"count":0,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/posts\/466\/revisions"}],"wp:attachment":[{"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/media?parent=466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/categories?post=466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/royblumenthal.com\/wordpress\/wp-json\/wp\/v2\/tags?post=466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}