Disney Institute — Loyalty, originally uploaded by royblumenthal. This pic is the sixth in a set of six visual facilitation pics covering the first day of an intensive seminar series on customer service. How’s this for an impressive reality about …
Disney Institute — Service, originally uploaded by royblumenthal. This pic is the fifth in a set of six visual facilitation pics covering the first day of an intensive seminar series on customer service. What’s YOUR answer to this common question …
Disney Institute — Culture Creation and Staffing, originally uploaded by royblumenthal. This pic is the fourth in a set of six visual facilitation pics covering the first day of an intensive seminar series on customer service. The key insights here …
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Disney Institute — Steamboat Willie Says Take Risks, originally uploaded by royblumenthal. This pic is the third in a set of six visual facilitationpics covering the first day of an intensive seminar series on customer service. ‘Steamboat Willie’ is the …
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Disney Institute — Leadership, originally uploaded by royblumenthal. This pic is the second in a set of six visual facilitation pics covering the first day of an intensive seminar series on customer service. This session introduced Disney’s approach to leadership. …
Disney Institute — Service Excellence — The First Step, originally uploaded by royblumenthal. Please click on the pic for a much bigger, downloadable version of it on my Flickr gallery. This pic is the first in a set of six …
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2007-08-20 A Monday Night at AACA — Repetition, originally uploaded by royblumenthal. AACA tonight was pretty much about the value of repetition in learning new habits. One of my hassles with the twelve step programs, though, is that the twelve …
2007-08-18 Jennifer and Roy Drawing Each Other From Opposite Ends of the Bed, originally uploaded by royblumenthal. On Saturday morning, Jennifer and I woke up pretty late, and lay in bed reading. At a certain point, I picked up my …
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2007-08-15 Illustration Friday Night — All You Need is Meat, originally uploaded by royblumenthal. I’m a bit late on this week’s submission to Illustration Friday Night. But hey. Thursday isn’t quite Friday, is it? The topic this week is ‘All …
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2007-08-15 Kgone, originally uploaded by royblumenthal. This is a very rough approximation of Kgone, the lady who cleans my flat once a week. To international readers, the way to pronounce her name is kinda difficult to describe. But I’ll try. …